Alternative Dispute Resolution
In accordance with Law No. 144/2015, of September 8, which transposes Directive 2013/11/EU of the European Parliament and of the Council, [Full company name] hereby informs you that, in the event of a consumer dispute, you may seek recourse through an Alternative Dispute Resolution (ADR) entity.
What is Alternative Dispute Resolution?
Alternative Dispute Resolution (ADR) is a set of out-of-court mechanisms—mediation, conciliation, and arbitration—that allow consumer disputes to be resolved more quickly, simply, and cost-effectively than through the courts.
Competent RAL Entities
For disputes related to the services provided by [Full company name], consumers may turn to any of the following alternative dispute resolution entities, duly authorized in Portugal:
CNIACC — National Center for Information and Arbitration of Consumer Disputes Website: www.cniacc.pt Jurisdiction: the entire national territory
CACCL — Lisbon Consumer Dispute Arbitration Center Website: www.centroarbitragemlisboa.pt Jurisdiction: Lisbon District
CICAP — Porto Consumer Information and Arbitration Center Website: www.cicap.pt Jurisdiction: Porto and Braga districts
CIMAAL — Algarve Center for Information, Mediation, and Arbitration of Consumer Disputes Website: www.cimaal.pt Jurisdiction: Faro District
The complete and up-to-date list of authorized RAL entities in Portugal is available at www.consumidor.gov.pt.
Online Dispute Resolution — European Portal
For disputes arising from contracts entered into online, the European Commission provides the following portal Consumer Redress in the EU, available at:
https://consumer-redress.ec.europa.eu/
This portal replaces the previous ODR Platform (which was discontinued on July 20, 2025, following the adoption of Regulation (EU) 2024/3228). Through this portal, consumers residing in the European Union can obtain information about consumer dispute resolution bodies in the Member States and access the available resolution mechanisms.
The updated list of consumer dispute resolution bodies in the Member States is also available at:
https://consumer-redress.ec.europa.eu/dispute-resolution-bodies
Position at [Company’s Full Name]
[Company’s Full Name] is not bound by any requirement to use a specific alternative dispute resolution entity, without prejudice to the consumer’s right to seek redress through the ADR entities identified above or through the competent courts.
For any questions or complaints, consumers should first contact [Company’s Full Name] via:
- Email: geral@betahome.pt
- Phone: [Phone number]
- Address: [Full address]
Competent court
Without prejudice to the right to seek redress through RAL entities, the consumer may always bring a case before the courts. For the purposes set forth in these Terms and Conditions, the District Court of Lisbon has jurisdiction.